Frequently Asked Questions

How long does delivery take?

We aim to deliver most items within 4–7 working days. Delivery times may vary depending on the supplier and product type, and estimated timeframes are shown on each product page. You will receive confirmation and tracking details (where available) once your order has been dispatched.

Will I receive tracking information?

Where tracking is available, you will receive an email confirmation with your tracking details once your order has shipped.

What if my item arrives damaged or faulty?

If your item arrives damaged or with a fault, please contact us within 48 hours of delivery with clear photographs of the issue. We will review the details and arrange an appropriate resolution as quickly as possible.

Can I return an item?

Yes. Items can be returned if they are in their original condition and unused. Please contact us within 10 days of delivery to request a return, and ensure items are returned within 14 days of delivery. For your protection, please contact us before returning any item, as unauthorised returns may not be accepted.

Who do I contact about my order?

For any questions regarding your order, delivery, or product information, please contact us at info@thenoblenook.com. We aim to respond within 24–48 hours.

Are your products ethically sourced?

We work with trusted partners who align with our standards of quality, craftsmanship, and responsible production.

For further information, including our privacy policy, cookie preferences, shipping policy, and refund policy, please see our Terms and Policies in the footer of our website.